Microsoft has taken another step forward in its mission to improve its products with generative AI tools and features based on OpenAI’s large language models. This week, the company has launched a synthetic text generator called Copilot for its Dynamics 365 enterprise resource planning (ERP) platform as well as Power Platform, its application and workflow builder.
The Dynamics 365 Copilot tool can handle some sales and customer service duties with AI. This tool can write meeting summaries and emails to customers, adding details from a connected database to fill in the meeting notes and context from previous interactions to help respond to customers. Power Platform’s Power Virtual Agents can also take advantage of generative AI similarly, deploying what Microsoft calls “conversation boosters” to the chatbot builder and augmenting the conversational AI with information on a website or other relevant database.
Microsoft’s AI builder can use the same technology to make text generation a feature for other programs, automatically summarizing or drafting reports and plans and emailing them to the appropriate team members. With the help of generative AI, Microsoft is taking the next era of business applications to a new level. The new AI breakthroughs are expected to improve customer experience, employee experience and operational efficiency.
“Nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs,” said Microsoft corporate vice president of business applications and platform Charles Lamanna. “With Dynamics 365 Copilot, organizations empower their workers with AI tools built for sales, service, marketing, operations and supply chain roles. These AI capabilities allow everyone to spend more time on the best parts of their jobs and less time on mundane tasks.”
Microsoft’s plan to infuse its software with generative AI has been accelerating in recent weeks. Microsoft Teams Premium subscribers already have generative AI to take notes, and the new features enhance those notes with more context. The same goes for the Azure integration with OpenAI’s technology. Though the consumer-facing Bing generative AI chatbot has grabbed most of the headlines of late, this news makes it clear that the enterprise side of Microsoft’s products will not lack generative AI abilities of their own.
“Dynamics 365 Copilot takes advantage of recent advancements in generative AI to automate these tedious tasks and unlock the full creativity of the workforce. Dynamics 365 Copilot puts CRM and ERP to work for business users to accelerate their pace of innovation and improve business outcomes in every line of business,” Lamanna explained in a blog post.
Microsoft is continuing to expand the capabilities of its AI tools and features, and this latest development highlights the company’s dedication to bringing generative AI to every aspect of its business applications. These new capabilities will improve the performance of the workforce, allowing for more creativity and innovation, and less time spent on repetitive tasks. With generative AI becoming a key aspect of Microsoft’s products, the company is positioning itself at the forefront of the industry, ready to meet the increasing demand for AI-powered expertise.
